189 bet's Privacy Policy
At 189 bet, protecting your personal information is our priority. Reading this policy will tell you what data we collect, why we collect it, and how it is kept secure.
1 Introduction and Applicability
189 bet ("we", "our", or "the platform") places the highest importance on the privacy of its users. This privacy policy describes what kind of information is collected about you when you use the 189 bet website, how that information is processed, and in what circumstances it may be shared with third parties.
This policy applies to all services, products, and digital platforms of 189 bet. It applies whether you access us through our Android or iOS app, the website, or any other channel.
By using our website or services, you are agreeing to this privacy policy. This policy is linked to our Terms and Conditions, and both documents should be read together.
Our services are intended only for individuals aged 21 or older. We do not collect, and have no intention of collecting, information from minors.
2 What Information We Collect
Registration and Identity Information
Information you provide directly when creating an account:
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Information
Information required for deposit and withdrawal processing:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Payment method type
Card numbers or full bank branch details are not stored on our servers.
Technical and Usage Information
Information collected automatically when you use the platform:
- IP address and geographic location (at country level)
- Browser type and version
- Device type and operating system
- Cookie and session data
- Time spent on the site and pages visited
Gaming Activity Information
Information collected to improve your gaming experience and ensure responsible gaming:
- Games bet on and amounts
- Win and loss history
- Preferred game types and play times
- Bonus claim history
- Self-exclusion or limit-setting records
3 Purpose of Using Information
189 bet uses the collected information for the specific purposes listed below. We never use information for excessive or irrelevant purposes:
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account creation and verification | Identity and contact information | Contractual necessity |
| Payment processing | Financial information | Contractual necessity |
| Fraud prevention and security | Technical and transaction information | Legitimate interest |
| Customer service provision | Contact and gaming information | Contractual necessity |
| Responsible gaming monitoring | Gaming activity information | Legitimate interest and consent |
| Bonuses and promotional offers | Gaming and transaction information | Consent |
| Service improvement and analysis | Usage information (anonymised) | Legitimate interest |
Analysing your gaming activity at 189 bet to ensure responsible gaming is an important responsibility of ours. We recommend reading our full Responsible Gaming guidelines on this matter.
4 Cookies and Tracking Technology
The 189 bet website uses various types of cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are necessary for maintaining login sessions, security verification, and basic functionality. They cannot be disabled.
Functional Cookies
Used to remember your preferred language, theme, or page layout. These are optional.
Analytics Cookies
Collect information to understand which pages of the website are used most and where improvements are needed. Data is anonymised.
Marketing Cookies
Used to show relevant advertisements and offers. These are activated based on user consent.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some parts of our service to not work properly. For detailed questions about cookies, contact our support team.
5 Information Sharing and Disclosure
189 bet does not sell your personal information to third parties. However, information may be shared with specific partners in the limited circumstances described below:
Service Providers
Information may be shared with selected service providers for payment processing (bKash, Nagad, Rocket, and banking institutions), IT infrastructure management, customer service software, and cybersecurity services. These organisations are only permitted to use the information to carry out specific tasks.
Legal Obligations
Information may need to be disclosed in response to a court order, government audit, or other legal requirement. In such cases, information is provided in accordance with the minimum requirements of applicable law.
Fraud Prevention
To ensure account security and to prevent money laundering or other illegal activity, information may be shared with relevant authorities where necessary.
Business Changes
In the event of a change of ownership, merger, or acquisition of 189 bet, user information may be transferred to the new owner. Users will be informed in advance if such a change occurs.
6 Information Retention and Deletion
189 bet retains your information only for as long as necessary. The retention period is determined by the type of information, legal requirements, and business reasons.
| Type of Information | Retention Period |
|---|---|
| Account information (active accounts) | For as long as the account remains active |
| Financial transaction records | 5 years from the last transaction |
| Customer service communications | 2 years after resolution |
| Gaming activity logs | 3 years from the date of creation |
| Marketing consent | Until consent is withdrawn |
| Technical logs | Up to 90 days |
If you request account closure, we will arrange for your information to be deleted after the legally required period has passed. Some information may need to be retained for a longer period for security or legal reasons.
7 Information Security Measures
189 bet maintains both technical and administrative security measures to keep your information secure. Our security practices include:
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Passwords are stored using industry-standard hashing algorithms
- Access to sensitive information is strictly limited and only for authorised staff
- Regular security audits and vulnerability tests are conducted
- Automated monitoring systems are active to detect suspicious activity
- Staff are regularly trained on data protection policies
- Data backups are kept in secure, encrypted locations
No technical measure can guarantee complete security. However, 189 bet is committed to ensuring the highest possible standard of protection. Keep your password confidential and notify us immediately if you notice anything suspicious.
8 Your Rights and Controls
As a user of 189 bet, you have certain rights over your own information. To exercise these rights, you can contact our support team directly.
Right to Access Information
You can request a copy of the information we hold about you. Requests are responded to within 30 days.
Right to Correction
You can correct inaccurate or incomplete information. This can be done through account settings or via the support team.
Right to Deletion
In certain circumstances you can request that your information be deleted. Some information may need to be retained due to legal obligations.
Right to Restrict Processing
You can request to limit the use of your information in certain situations, especially when its accuracy is under dispute.
Right to Data Portability
You can request to receive your own information in a structured, commonly used format.
Right to Object
You can object to marketing communications or certain processing activities.
To learn more about 189 bet, read our About Us page. If you have any difficulty exercising these rights or need further information, please contact our support team.
9 Protection of Minors
189 bet strictly provides services to users aged 21 and above. Age is verified at registration and we do not collect any information from minors.
If a minor attempts to use our services and we detect it, their account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact our support team immediately. We will take action promptly.
10 Policy Changes and Updates
189 bet may update this privacy policy from time to time. Changes may be made due to service updates, legal requirements, or the adoption of new technology.
For any significant changes, we will notify users in the following ways:
- A clear notice will be published on the website
- A notification will be sent to the registered email address
- The "Last Updated" date at the top of the page will be changed
Continued use of the site after changes have been made will be considered as your acceptance of the new policy. Further answers on this topic can be found on our FAQ page.
11 Privacy Contact Information
If you have any questions or complaints about this privacy policy, or wish to exercise your data rights, please contact the 189 bet support team. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.
For formal data protection requests, please contact us in writing and send from the email address linked to your account so that we can verify your identity.
We generally respond to data rights requests within 5 business days. Complex cases may take additional time and we will inform you of this in advance.