FAQ
189 bet FAQ — Accounts, Payments and Games
From opening an account to withdrawing funds, casino games to identity verification — find detailed answers to everything in one place.
New players at 189 bet often have many questions — how to open an account, how to withdraw via bKash or Nagad, what the limits are for casino games, or why an identity document is needed. This page has direct answers to more than 20 questions across five main topics. Reading the responsible gaming guidelines and terms and conditions will help you better understand all site policies. Remember, you must be at least 21 years old to participate at 189 bet.
Customer Support
189 bet offers customer support through two channels: live chat and email. Live chat typically gives the fastest response. Email is suitable for detailed issues or document-related requests. Both channels are available in Bengali and English, so there is no language barrier.
Yes. The 189 bet support team is available 24 hours a day, 7 days a week. Day or night, weekday or holiday — contact via live chat or email and a representative will respond. Immediate support is also available for betting issues during BPL or T20 matches.
To save time, have the following information on hand before starting a live chat or sending an email: your registered username or email address, a brief description of the issue, a transaction ID (for deposit or withdrawal issues), and a screenshot if possible. This helps the representative verify the matter quickly and provide a resolution.
Absolutely. 189 bet support is available in both Bengali and English. Feel free to ask your question in Bengali — the representative will reply in Bengali. There is no requirement to communicate in a foreign language.
189 bet aims to reply to emails as quickly as possible, though a specific timeframe is hard to guarantee since requests vary in type and complexity. For urgent issues, live chat is the most effective option. For document verification or financial matters, sending full details by email helps the process.
Member Account
No. Under 189 bet's rules, each player may hold only one account. If multiple accounts are found under the same person's name, they may be closed and any accumulated bonuses may be cancelled. All services and promotions are accessible through a single account.
To update personal information, send a request directly via 189 bet's live chat or email support. Some information or documents may be required to confirm your identity. Note that the name registered on your account must match the name on your payment wallet or bank account.
First, make sure you are entering your username and password correctly — uppercase and lowercase letters are treated as different characters. Try logging in from the 189 Login page. If the problem persists, contact live chat. If your account is locked, the support team can verify your identity and unlock it.
Use the "Forgot password?" option on the 189 bet login page. Enter your registered email or mobile number and an OTP or recovery link will be sent to you. Use it to set a new password. If you have any trouble with the process, get help via live chat.
Yes. 189 bet has Android and iOS apps available through official channels. Log in with the same username and password as your existing account — no separate account is needed. Learn more about the 189 App.
How to Withdraw
The minimum withdrawal amount at 189 bet is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Before submitting a withdrawal request, make sure your balance is at least ৳1,000 and any applicable wagering requirements have been met.
Withdrawal requests via bKash, Nagad, or Rocket at 189 bet are generally processed within 30 minutes to 3 hours. The same timeframe applies to bank transfers. After submitting a request, wait for a confirmation message.
No, there is no extra delay. The 189 bet withdrawal process runs 24 hours a day, 7 days a week. Whether it is night or a public holiday, funds typically arrive within 30 minutes to 3 hours. However, a bank's own operating schedule may affect bank transfers in some cases.
If a withdrawal is showing as pending, first wait up to 3 hours as this falls within the normal processing time. If it still has not been processed after that, contact live chat and provide the transaction ID and the time of the request. The support team will check the status and update you.
189 bet supports four withdrawal methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank can be used. The name on your wallet or bank account must match the name registered on your account.
Casino and Table Games
A roulette wheel has numbers from 0 to 36. A ball is spun and lands on a number — that number wins. You can bet on red or black, odd or even, or a specific number. Betting on a specific number gives the highest return but has a lower probability. Try live dealer roulette at 189 Casino for a real experience.
Bet limits for table games at 189 bet vary by game and table. There are generally options ranging from low-stake tables to high-stake VIP tables, so both new and experienced players can find a level that suits them. Check the table information after entering a game to see specific limits.
Baccarat is actually quite simple. You bet on one of three outcomes: Player, Banker, or Tie. The hand whose card value is closest to 9 wins. The Banker bet has a slightly higher chance of winning. Baccarat is available at 189 bet's live casino on Evolution and SA Gaming tables.
Yes. In live dealer games, a trained dealer manages the cards or roulette wheel on a live camera. You can watch in real time on your screen and communicate via chat. 189 bet offers live dealer tables from Evolution, Pragmatic Play Live, Ezugi, and other studios.
Yes, 189 bet offers JILI's Teen Patti 20-20 and TeenPatti Joker. Teen Patti is essentially a three-card game — the player with the best hand wins. In Andar Bahar, you pick a card and bet on whether it will appear on the Andar (left) or Bahar (right) side. Both games are simple and fast-paced.
Verification and Documents
The verification process is important for two reasons: first, to ensure account security so that only the rightful owner can withdraw funds; second, to confirm that the age 21+ requirement is being met. It protects the player's interests and keeps the platform secure.
189 bet generally accepts the Bangladesh National Identity Card (NID). A passport or driving licence may also be acceptable. A utility bill or bank statement may be requested for address verification. Documents must be clear and legible. See our about us page for more details.
Verification is typically requested the first time you make a large withdrawal or when changing personal account information. Once successfully verified, you do not need to submit the same documents again. However, re-verification may be requested in certain situations for security reasons.
189 bet uses SSL encryption to keep all data secure. Submitted documents are used solely for verification purposes and are not shared with third parties. Reading the privacy policy will give you full details on how data is stored and protected.
Yes, this is very important. The name you registered with at 189 bet must match the name on your bKash, Nagad, Rocket, or bank account. A name mismatch may cause problems with the withdrawal process. Confirm this before registering.
Still have questions? Get direct support
If you did not find your answer on this page, the 189 bet support team is ready to help at any time. Contact us through either of the two channels below:
Live Chat
Click the live chat button from any page on the site. Available 24/7 in both Bengali and English.
Email Support
Write to us by email for detailed requests or document-related matters. Address: [email protected]